Help & support

1. Contact us

• Email: support@madhyam360.com. We answer within one working day, Monday to Saturday.
• Contact page: use the form on our contact page if you prefer not to email.
• When you write, include the mobile number registered on your account so we can find it quickly.

2. Safety: report and block

If someone sends you spam, abuse, a scam, or lists a property that is fake or not theirs, report it in the app: long-press any message, or use Report on a chat, a listing or a person in your network. You can block the person in the same step. Every report is read by a member of our team within 48 hours and you are notified of the outcome. The reported account is never told who reported it. Our Community rules explain what is and is not allowed.

3. Account and login

• You sign in with your mobile number and a one-time code sent by SMS or WhatsApp. If the code does not arrive within two minutes, tap Resend code.
• A PIN and biometric unlock can be set in Settings for faster sign-in on your own phone.
• One mobile number is one account. A number already registered as a broker cannot sign up again as a customer.
• To delete your account, see our Delete your account page.

4. Payments and plans

Questions about a payment, an invoice or a refund are covered by our Refund & Cancellation policy. Write to support@madhyam360.com with the payment reference and we will look into it.

5. The mobile app

• The app asks for camera, photo, microphone, location and contacts permissions only when you use the related feature. You can change any permission later in your phone's settings.
• Notifications can be switched off in the app under Settings.
• The app version is shown at the bottom of Settings. Please include it when you report a problem.